Term and Conditions

Please read the terms and conditions set out below carefully before ordering any Goods or Services from Artal mobile app or this website. By ordering any Goods or Services from Artal via this website, by Phone, or by our mobile applications you agree to be bound by these Terms and Conditions.

Section 1: Introduction

We are ‘Artal”, a brand of Artal.shop, unless otherwise stated.

Section 2: Definitions

2.1 “Agreement” is a reference to these Terms and Conditions, the Privacy policy, an order form and payment instructions provided to you.

2.2 “Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data

2.3 “you”, “your” and “yours” are references to you the person accessing this website and ordering any Goods or Services from the Website or from any other channel provided by Artal.

2.4 “we”, “us”, “our” and “Artal” are references to the company

2.5 “Goods” is a reference to any goods with we may offer for sale from our Website from time to time

2.6 “service” and “services” is a reference to any service which we may supply and which you may request via our website

2.7 “Trading Partner” is a third party which has agreed to co-operate with the company to prepare and/or deliver the Goods or Services.

2.8 “Delivery” is a reference to goods and to any of delivery service, which both are provided by our Trading Partners and for both of which our partners take fully responsibility.

2.9 “Website” is a reference to our website artal.shop or our mobile applications on which we offer our Goods or Services.

Section 3: Ordering

3.1 Any contract for the delivery of Goods or services is between you and the Trading partner. For the supply of Goods or Services from this website, any contact is between you and “artal”. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.

3.2 “Anything” is limited to capabilities of artal logistic team. We reserve the rights to accept or reject the order should we feel it’s beyond our logistic capabilities or for any other reason. You will not be entitled to damages for cancellation or rejection of order by us.

Section 4: Order Policy

4.1 If you request the delivery service of a Driver, you will be notified when a Driver has been allocated to you and at key stages as they carry out your request. If you decide to cancel your request once it has been confirmed via the App or our site, you may do so by calling us on +961-81 46 81 46, subject in each case to the following conditions: (i) if a Driver has not yet been allocated to you, you may cancel your request without charge; (ii) if a Driver has been allocated to you but has not yet collected your item(s), you may cancel within the first 5 minutes without charge, after which time you may be charged a cancellation fee. If a Driver has been allocated to you and has already collected your item(s), you may not cancel your request. Please note that we reserve the right to refuse any request for the services of a Driver at our absolute discretion. We also reserve the right to cancel a request made by you for the collection and delivery of certain items if the relevant Vendor refuses to supply, or to allow the Driver allocated to you to collect, your item(s);(iii)We reserve the rights to apply any other applicable service charges.

Section 5: Offers & Promotions

4.1 Free delivery during the offers and promotions are restricted to certain area and depends on the minimum order value. Artal reserves the rights to cancel an order if the area of delivery is out of its coverage area or offer area.